Fabiano’s Candies Return Policy
All return/refund requests must be made within 5 business days of receipt of your order (determined by UPS/FedEx tracking) AND must be authorized in advance. To protect our customers’ health and safety, Fabiano’s Candies only accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.).
Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. A 20% restocking fee will be applied to all returns. Please send your pre-approved returns to the following address (no refunds for products returned without prior approval):
1427 E. Michigan Ave.
Lansing, MI 48912
Food products cannot be returned and we do not refund for melting or damage during shipping. Of course, if we make any mistakes with your order, we will take full responsibility – just contact us within 5 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.
REFUSAL OF PACKAGE:
If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.
We try to fill most orders the same day of purchase. Of course you are welcome to call us and check whether an order has been released and if it has not, we are happy to process your cancellation. However, if the order has been filled, we will be unable to cancel it.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within 2 business days of physical receipt as determined by UPS tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
ORDERS WITH INCORRECT MERCHANDISE:
In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased.
Updated: November 23, 2014